Terms & Conditions

HomeLoop buys, refurbishes and resells used home items in the United Arab Emirates. HomeLoop also sells items on behalf of their owners (owner listings); see "Owner listings" below.

Items are pre-owned unless marked New. For items we sell ourselves, we describe the condition honestly, with real photos and the repairs we made; minor signs of use may remain. Owner listings are described by their owners (see Owner listings).

Each item is unique. Once it is reserved or sold it is no longer available.

Tapping Buy sends an order request, which reserves the item. The order is confirmed when our team contacts you by phone or WhatsApp.

We may cancel an order, for example if we cannot reach you, the address is outside our delivery area, or the item is found to be faulty. In that case you pay nothing.

Prices are in UAE dirhams (AED). The delivery fee depends on your emirate or city, and some items or order values qualify for free delivery.

Optional services such as installation, assembly or parts are charged at the price shown when you order, and some are free. The order total shown before you submit includes the item, delivery and any services.

Payment is cash on delivery or on collection.

For items marked Negotiable you may discuss the price with us on WhatsApp. An agreed price applies only once we confirm it in writing.

Items tagged "Unchecked by our experts" are listed by their owners. HomeLoop sells them on the owner's behalf, handles your order and delivers them; you pay cash on delivery.

HomeLoop does not inspect these items and does not verify, endorse or guarantee their description, photos or condition, and is not responsible for any inaccuracies, errors or omissions in them. They carry no warranty.

The owner's contact details are kept private and are not shown on the listing.

Where an item shows a warranty period, we will repair or replace it, or refund you, if it develops a fault covered by the warranty during that period. Damage from misuse, accidents or moving the item yourself is not covered.

Please inspect the item when it arrives. You may refuse it at the door if it is damaged or not as described, and you pay nothing.

If an item does not match its description, tell us on WhatsApp within 48 hours of delivery. We will collect it free of charge and refund the full amount you paid, including delivery and service fees.

Because every item is pre-owned and unique, we do not accept change-of-mind returns once an item has been accepted, except where the law requires it.

Refunds are paid in cash when we collect the item, or by bank transfer within 7 working days if you prefer.

Nothing in these terms limits your rights under UAE consumer protection law (Federal Law No. 15 of 2020).

Sending a sell request does not oblige either side. Any price is agreed with you on WhatsApp before collection.

You confirm that you own the item and have the right to sell it. The item becomes HomeLoop's property when we collect it and pay the agreed price.

Listing your item instead: you set the price, and after our approval the item is shown for the listing period stated on the Sell form. When it sells, we collect it from you, deliver it to the buyer, and pay you the price minus the commission stated on the Sell form. Your contact details are never shown publicly.

HomeLoop does not accept donations.

To the extent UAE law allows, our liability for any order is limited to the amount you paid for it.

These terms are governed by the laws of the United Arab Emirates, and the competent courts of Dubai have jurisdiction.