How we grade condition
Every item in our store carries one of five condition grades. Here is exactly what each one means, so you know what to expect before you order. Owner listings are graded from their owner's description and photos; we haven't inspected them.
New
Unused, often still in its original packaging. No signs of use.
Semi-new
Lightly used, in very good shape. Small marks may be visible up close; everything works perfectly.
Good condition
Normal signs of use such as small scratches or faded spots, fully cleaned and in full working order.
Fair
Clear signs of use, priced accordingly. Fully working and cleaned; the photos show the marks honestly.
How we inspect
Furniture: we check frames and joints, tighten or re-glue loose parts, and deep-clean or replace upholstery where needed.
Appliances and electronics: we power on and test every function, replace worn belts, seals or pumps, refill gas, and descale. Each item page lists what we fixed.
Warranty and returns
When an item has a warranty, its length is shown on the item page. If an item doesn't match its description, tell us within 48 hours of delivery and we'll collect it and refund you in full.
What New, Premium, Semi-new, Good condition and Fair mean at HomeLoop, how we inspect the items we sell ourselves, and how warranty and returns work.
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