Privacy Policy

When you order: your name, phone number, emirate or city, area, delivery address and any notes you add.

When you sell to us: your name, phone number, city and area, photos and a description of the item, and your asking price.

If you ask for a refund by bank transfer: the bank account details you give us for that refund.

Technical data: your IP address and basic request logs, used to prevent spam and abuse.

We do not ask you to create an account, and we do not collect payment card details. Payment is cash on delivery.

To confirm and deliver your order, arrange installation or other services you requested, and contact you by phone or WhatsApp.

To review items you offer us, make an offer, and arrange collection.

To protect the service from fraud and spam.

We do not sell your personal data or use it for third-party advertising.

Only with service providers who help us run HomeLoop, such as hosting, image storage and email delivery, and only as needed. They must keep your data confidential.

We talk to customers on WhatsApp, which is run by Meta. Messages you send there are also subject to WhatsApp's own terms and privacy policy.

Some of these providers store data outside the UAE. We only use providers that protect personal data to a standard consistent with UAE law.

We may disclose data where UAE law requires it.

Order and sell-request records are kept for as long as needed for the transaction, warranties and our legal and accounting obligations, then deleted or anonymised.

You can ask to access, correct or delete your personal data, or object to how we use it. Contact us using the details on our Contact page and we will respond within 30 days.

If you are not satisfied with our answer, you can complain to the UAE Data Office.

We use encrypted connections (HTTPS), restrict staff access to what they need, and protect admin accounts with passwords.

The website does not use advertising or analytics cookies. Your browser may store basic settings needed for the site to work.

We may update this policy. The date at the top shows when it last changed.